A little help along the way

Player support

Need a hand with Marble Mischief? Find quick answers below, or get in touch about a problem.

Contact Marble Mischief
For support and privacy requests, email rhinoecyo@gmail.com.

Moving and jumping

On iPhone, use the BACK and FORWARD controls to move, and JUMP to jump. The main menu includes an iPhone control-layout option to swap the controls between sides.

Continue your adventure

Choose Continue from the main menu to return to your highest reached level. Progress, unlocked skins, and control preferences are stored on your device. Deleting the app may remove that data, so avoid reinstalling as your first troubleshooting step.

If the game freezes or closes

Close and reopen the game, restart your device, and check for available game updates. If the issue continues, tell us your device model, iOS version, game version, level, and the steps that trigger it.

Ads and privacy choices

The game integrates Google AdMob for ads between attempts or levels. If an ad is unavailable, gameplay can continue without waiting. When required, an “Ad privacy choices” button appears in the main menu.

Report a bug or an unsuitable ad

Describe what happened and what you expected. For an ad issue, include the approximate time and advertiser name if visible. A screenshot can help, but remove names, notifications, and other private information first. Never send passwords or payment details. Children should ask a parent or guardian to contact support.

Read our privacy policy for information about game data and advertising.